Property Manager Safety Pack

Plan, run and report routine inspections safely.

• Pre-inspection checks and tenant notes
• Itineraries and check-ins
• Lone work
• Parking and exit planning
• When not to enter
• What to do if you feel unsafe
• Reporting after the visit

Plan for and respond calmly to aggressive or distressed occupants.

• Recognising early warning signs
• Risk planning before visits
• Calm communication and de-escalation awareness
• Keeping your exit clear
• When to leave and who to call
• Reporting and debriefing

Recognise sharps and drug-use items in rentals and know exactly what to do.

• Recognising sharps and drug-use items
• Do-not-touch rules
• PPE basics
• Securing the area
• Who to call
• Recording the incident

Notice, record and escalate hazards and defects.

• Warning signs of leaks, damp, cracking, electrical issues and other hazards
• Photographing and recording them
• When to call a licensed tradesperson

Capture clear evidence and write factual condition reports.

• What good evidence looks like
• Photo technique
• Clear factual notes
• Plain-language reports
• Storing records